Edgemont View Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring and people and relatives were happy with the support they received. We were told there were good relationships between people and staff, who were consistently patient and caring when supporting people. There were a range of activities available for people to engage in. There were no restrictions on visitors; and people received visits from friends and family. People were actively encouraged to remain as independent as possible. Activities were centred around people’s needs, likes and dislikes. Staff were able to discuss examples around how they provided dignified care for people. People were supported with their health needs and there were processes in place within people’s records to ensure all planned care was assessed and reviewed in line with people’s wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We asked if the privacy and dignity of people was respected within the service. One relative told us, “When I arrive sometimes the curtains are closed and the door too when they are delivering personal care; she is kept private. Any conversations we have about personal issues are discussed in private too.” Another relative told us, “If she does not want to get up, she does not have to, she can stay in bed she has choices about if she wants to get dressed and what she wants to wear.”

The staff supported people to have choice and control over their care and support. They supported people to maintain their dignity, privacy and independence. One staff member told us, “Dignity, respect and equity of care are practised in my work all the time.” Another staff member told us, “I always treat the residents with respect and empathy, supporting their independence and choices. I plan the activities to suit their overall interests and wellbeing of the residents.” We asked the staff for examples that they were proud of. One example was a person whose hair required a comb more suited to their hair type. The choice was recognised, noted and provided by the key worker, who worked hard to ensure they were happy. The registered manager told us people’s diverse needs were assessed and considered as part of an ongoing support planning process.

Each person had a detailed care plan in place. This contained information about how people’s independence was promoted, and their rights and choices respected. Any equipment required to support people to be independent was recorded in their care plans and risk assessments. Activities were planned in advance and families were invited to attend key events. Newsletters were shared with people, friends and relatives. This contained information about the activities that people had taken part in and planned events. In the May newsletter a section described how people were encouraged to take part in gardening activities. Photos within the newsletter showed raised gardening equipment that was used to aid people’s independence. It was evident from the newsletters that the service was proud of the staff team. Acts of kindness of the staff were shared with people and others. People were encouraged to participate in activities within the service. The activities were displayed on notice boards within the home for people to see. The activities for example included, sing-a- long’s, quiz’s, dancing and, bingo, arts and crafts and celebrating key events.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.