Archived: Little Croft Care Home

Updated 3 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 10 February 2021 and was unannounced.

Updated 3 March 2021

About the service:

Little Croft Care home is a care home that provides nursing and personal care for up to 41 people, some of whom are living with dementia. The home was an adapted detached building.

At the time of the inspection 35 people were living in the home.

People’s experience of using this service:

People were cared for safely. Any risks to their care were assessed and measures put in place to mitigate identified risks. The home was clean and tidy, and staff ensured people were protected from abuse or harm. Visitors were welcome at any time.

Staff were trained and were supported to fulfil their roles. People could be assured they were cared for by staff who had been recruited using safe recruitment procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were aware of the importance of gaining people's consent prior to carrying out care and support.

People received a varied menu of food each day and had additional choices according to their preferences. Staff knew the importance of maintaining people's hydration and encouraged plenty of additional fluids.

Staff were caring, kind and compassionate. People were complimentary about the staff and the care they received. Staff promoted and maintained people's independence by encouraging them to care for themselves, where possible. Advocacy services information was available and accessible to people.

People’s care plans were adequately detailed and contained detailed information. People's communication needs were included within care records and staff knew how to communicate with them effectively. People knew how to complain. Complaints received were fully investigated and subsequent action was taken.

Staff felt they were valued and respected by the registered manager and the management team. The registered sought their involvement to improve and develop the home.

Rating at last inspection:

The last rating for this home was requires improvement (report published September 2018). There were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the home until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.