Genesis Care, Portsmouth

Updated 23 June 2023

Genesis Cancer Care Portsmouth is operated by Genesis Cancer Care UK Limited. It is an independent radiotherapy service in Portsmouth, Hampshire.

They provide a service to self-paying or insurance paying adults over the age of 18 and NHS patients from the local area. The hospital primarily serves the communities of the Southampton area and the Channel Islands. It also accepts patient referrals from outside this area.

Genesis Cancer Care Portsmouth delivers targeted external beam radiotherapy treatments to accurately treat many types of cancers including but not limited to, prostate, breast, colorectal, head and neck cancers. The service also provides care for benign conditions such as Dupuytren’s disease (one or more fingers permanently bent towards the palm).

The service registered with CQC in 2010. They are registered to carry out the regulated activities: treatment of disease, disorder, or injury and diagnostic and screening procedures.

The service has a centre leader who was in the process of applying to be the registered manager. The centre leader is the registered manager of two other locations for this organisation.

Updated 23 June 2023

We rated this service as good in safe and effective and outstanding in caring, responsive, and well-led.

The service had strong comprehensive systems to keep patients safe. There was an ongoing progress towards safety goals, and a zero-harm culture. Staff managed medicines safely and the service routinely monitored compliance. Records were well maintained, and it was easy to track patients’ care and treatment. Staffing levels were safe, and staff had the right skills to care for patients.

The service provided care in accordance with evidence-based guidance. It pursued opportunities to participate in benchmarking and peer review. The service also participated in approved accreditation schemes.

There was multidisciplinary working to make sure patients received the best care, with a holistic approach to discharge planning from the earliest possible stage. New staff had a comprehensive induction, and the service supported and encouraged staff to acquire new skills.

Staff provided kind and compassionate care. Patients were continually positive about the way staff treated them and considered they went the extra mile to exceed patients’ expectations. Staff attended to patients, making them feel they were their only priority. The clinic recognised patient’s individual needs, and this was reflected in the care provided, including access to specialist support and counselling.

Patient’s individual needs were central to how the service planned care. There were innovative approaches to providing holistic patient-centred care, including a wellbeing room to meet patients’ emotional needs.

The service understood the needs of different patient groups with systems to support patients with protected characteristics. It took account of patients’ religious beliefs and communication abilities.

The leadership team was compassionate and transparent at all levels.

All staff were proud to work for the organisation and spoke highly of the culture.

Staff were empowered to develop new ways of working and innovation was celebrated. The service encouraged staff to take part in staff and patient engagement meetings in order that they could act on feedback.

Updated 23 June 2023

We rated it as outstanding because:

• The centre had a comprehensive safety system that always protected people. It was focused on being open, transparent, and learning when things went wrong.
• Patients continually received effective care and treatment that met their personal needs. People accessed the service when they needed it and did not have to wait too long for treatment.
• The services truly respected patients and valued them as individuals. Patients felt empowered as partners in their care. Patients emotional and social needs were seen as being as important as their physical needs. They provided exceptional emotional support to patients, families and carers.
• Services were consistently tailored to meet the needs of individual patients and were delivered in a way to ensure flexibility, choice, and continuity of care.
• The centre leadership, governance and culture promoted the delivery of high-quality person-centred care. Managers supported staff to implement improvement projects that delivered clear quality improvement at both location and provider level.
• Staff in all areas spoke passionately about delivering high quality patient centred care. Staff treated patients with compassion and kindness, respected their privacy and dignity, and helped them understand their conditions.
• There were consistently high levels of engagement with staff and people who used services. Staff were clear about their roles and accountabilities. Staff were committed to improve services continually.