SENSE - 54 Monks Dyke Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were encouraged and supported to maintain as much independence as possible and were supported to make their own choices about their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives were happy at how staff worked to support their family members to live as full a life as possible. One relative told us how staff had supported their family member to go on holiday. They said, “(Staff) have a very caring and positive attitude and the atmosphere (in the home) is like a home from home.” They told us the staff approach to care is “Very can-do.” Another relative told us staff encouraged their family member to be as independent as possible. They said, “I get lots of communication, videos of [Name] cooking, WhatsApp messages, they (staff) take pictures and help [Name] with the typing.” They went on to say, “I tell the staff they are doing amazingly well with [name], they are going from strength to strength.”

Staff we spoke with were happy with the way their colleagues supported people. They were able to discuss in detail what people’s likes and dislikes were. What people enjoyed doing. One member of staff when asked if they would be happy for a relative of theirs to live at the service said, “Yes I would, a 100%, the care is person centred to that individual. We have time, and staff are patient and friendly to people and give them their own space.”

During our visit we saw people making choices about what they wanted to do, what activities they wanted to undertake. Staff were empathetic towards the people they supported. For example, two people throughout the morning obviously enjoyed interacting with staff. One person had become a little upset. The staff supporting them sat with them holding their hand and quietly chatting to them, we saw the person later going out with a member of staff because they wanted a takeaway meal for their lunch.

People’s care records had detailed information in them to help staff support people in the way they wanted to be supported. Although a number of people were non-verbal their care plans had crucial information on how they expressed themselves to ensure they had as much control over their care as possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.