14 August 2013
During a routine inspection
We saw people who use the service were engaged in activities they liked and enjoyed. People appeared clean, tidy and well cared for. We found well documented support plans of how the service would meet each person's needs. We saw those needs were met by a competent and knowledgeable staff team who were supported with regular training, supervision and appraisal.
We saw that most areas of the premises were clean. We found that in general, processes designed to prevent and control the risk of infection were well implemented. We also found that arrangements were in place to deal with foreseeable emergencies.
We found the service had a complaints system in place. Information about the procedure was readily available to people who use the service in a format that met their needs.