26 February 2014
During a routine inspection
We found improvements had been made to address past issues with people's care and welfare, in relation to the home environment and people's individual bedrooms. We noted that people's bedrooms were now personalised and decorated with items of interest to them. We also found that the manager had implemented a regular system of monitoring for first aid boxes.
We saw that the service was clean and tidy and that some areas of flooring had been replaced, so they could be kept clean. We found that a regular audit tool was being used to ensure that infection control was monitored.
The provider had ensured that the complaints policy was accessible, in an appropriate format for all people to use if appropriate.