Beckfield House Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.   At our last inspection we rated this key question good. At this inspection the rating has remained good.   This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.  For example, a staff member had identified that a person that would normally come down for lunch independently had not arrived, they went to see if they were on their way whilst other staff supported people who needed support to eat their meals. People and their relatives told us that staff were caring and respectful.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.  People at the service had made friends with each other, they looked forward to socialising at mealtimes and during activities. People were supported to attend church or the pub and welcomed visitors into their home. A relative told us, “Staff treat [person] as an individual with their own personality.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being.  People and relatives told us they were supported to remain independent. One relative said their loved one often forgets they need to use their walking aid. To prompt them, staff ask the person to show them how they use the walking aid. Another relative shared how their relative missed reading and staff supported them to access audio books available in the library.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.  The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well being. 

The service cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care.  All staff we spoke with said that Beckfield House was a supportive and caring place to work. Staff told us that the registered manager and the management team encouraged them to report any issues or ask for support should they need any.