30 November 2012
During a routine inspection
We observed the member of staff supporting people with their daily routines and saw that people were treated with dignity and respect. We saw that the home's rota was arranged so that people had opportunities to go out and do things they enjoyed with one to one support from a member of staff.
We looked at records which described how people liked and needed to be cared for and supported. We saw that records had been reviewed to make sure they accurately reflected people's needs and preferences. The member of staff we spoke with demonstrated an understanding of people's needs and clearly knew them well.
We found the complaints procedure was made available to people in a format that was accessible to them so that concerns or complaints could be addressed. People told us, "There is nothing to complain about."
People told us they were encouraged and assisted to maintain and develop their independence. We saw that people had been supported to do this by managing their own medicines, retaining a key to their home and cooking for themselves. One person commented, "I like to do things for myself and we take it in turns here. I have learned a lot of things."