15 November 2021
During a routine inspection
Vicarage Road is a residential care home providing accommodation and personal care to up to six older people or younger adults with learning disabilities or autistic spectrum disorder, a sensory impairment, dementia or a physical disability. At the time of our inspection, six people were living at the home.
The home is divided into three separate floors with shared kitchen, lounge, gardens and dining room areas on the ground floor, and bedrooms and a shared bathroom on the first and second floors.
People’s experience of using this service and what we found
People were happy living at Vicarage Road and gave positive feedback about the care and support they received. People were encouraged to express their views and to be as independent as possible. People were treated with kindness and respect.
There were enough staff to keep people safe. Staff understood their safeguarding responsibilities and knew what action to take if they had any concerns about a person’s safety. Risks to people’s health had been identified, assessed and managed safely.
People received their medicines as prescribed and medicines were managed safely. The home was clean, tidy and staff promoted good infection control practices.
Staff felt supported and received appropriate training to carry out their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had access to a range of healthcare professionals to ensure their health and wellbeing was being managed well. People were supported to eat and drink enough to maintain a healthy and balance diet.
Systems and processes were in place to monitor and improve the quality of care provided.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• Model of care and setting maximises people’s choice, control and
independence
Right care:
• Care is person-centred and promotes people’s dignity, privacy and human
rights
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 March 2020).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.