We carried out a review of the data available to us about EGH Care Services - Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about EGH Care Services - Main Office, you can give feedback on this service.
EGH Care Services - Main Office is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection three people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager had good oversight of the service. They cared for people directly and so had a good understanding of people’s needs and preferences and made sure they were met. The registered manager understood their responsibility to notify CQC of significant events, such as allegations of abuse, as required by law, although there had been none required. The registered manager and staff understood their role and responsibilities. The registered manager engaged and communicated well with people using the service and staff. Staff felt well supported by the registered manager.
People received the right support in relation to risks involved in their care. There were enough staff to support people safely and staff timekeeping was good. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines.
People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff received the training and support they needed to meet people’s needs. People were supported to maintain their health and to see health and social care professionals when this was an agreed part of their care. People received food and drink of their choice.
People liked the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This was the first inspection of this service which registered with us on 1 December 20201 and we have rated them good.
Why we inspected
We undertook this inspection due to the length of time since registering with us on 1 December 2021.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.