We carried out a review of the data available to us about Resilience Healthcare LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Resilience Healthcare LTD, you can give feedback on this service.
Resilience Healthcare LTD is a domiciliary care service providing personal care to people living in their own home. At the time of our inspection there were three people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of abuse, and the service had systems and processes in place to promote and safeguard people. People and relatives told us they felt safe and were positive about the care workers who supported them. Care workers were trained to administer medicines safely. Checks were completed to ensure care workers were following safe medicine practices. Risks to people were reduced because people's individual risks and needs had been assessed and planned. Care workers had access to clear information about risks to people and how they should be supported to minimise the risks.
Care records were reflective of people's preferences and supported care workers to ensure people's needs were met. Care workers followed infection control procedures to reduce the risk of infection. There were plentiful supplies of personal protective equipment (PPE). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People's privacy and dignity were well respected. Care workers knew people well and strived to deliver personalised care.
Audit systems were in place to support oversight and governance of the service. The service was well-led by a registered manager who was passionate about improving care and achieving the best possible outcomes for people. They were committed to the ongoing development of the service and ongoing quality improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update - This service was registered with us on 30 November 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess the quality of care and give the service their first rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.