6 December 2023
During an inspection looking at part of the service
Dalvington/ The Oaks is a care home that provides accommodation with support for up to 15 people with a learning disability or autistic spectrum disorder. At the time of inspection there were 14 people using the service.
The home had been developed and designed before the principles and values that underpin Registering the Right Support had been published. This guidance aims to ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People’s experience of the service and what we found:
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Risks were assessed and kept up to date to ensure people could be supported safely and participate in activities that they enjoyed.
People and their relatives told us people were supported safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to receive visitors without restrictions in line with best practice guidance.
Right Care
People were protected and safeguarded from abuse and avoidable harm by staff that understood their responsibilities to keep people safe. There were sufficient numbers of staff to meet people’s needs.
Right Culture
The culture in the service was open and positive, with systems in place to promote and provide person centred care. People and their relatives together with staff were involved in the running of the service and the provider worked in partnership with others to achieve good outcomes for people. The quality of care was monitored and lessons were learned when things had gone wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (27 October 2020).
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvement had been made and the provider was no longer in breach of regulations.
Why we inspected
The inspection was prompted in part due to concerns received about restrictive practices. A decision was made for us to inspect and examine those risks. we found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this report.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.