Ooh Baby Baby Also known as Ooh Baby Baby Mexborough

Updated 26 May 2023

Ooh Baby Baby is a private baby scanning service. The clinic opened in November 2021 and provides a non-diagnostic and screening service to self-funding women who are over the age of 16. These scans are separate from NHS standard care pathways.

The service is registered with CQC to undertake the regulated activity of diagnostic and screening procedures.

The Care Quality Commission (CQC) defines a service providing non-diagnostic baby scans as a “souvenir scan,” and an “ultrasound to record sound, pictures, or videos of your baby to keep as a memento. Souvenir scans are not for diagnosing problems with you or your baby.”

The service had not been inspected previously.

Updated 26 May 2023

We rated this service as requires improvement because:

The service did not ensure staff had completed mandatory, and awareness, training to a level appropriate to their role. The service did not always use sufficient infection prevention control measures to protect women, themselves, and others from infection. The maintenance and use of facilities and premises did not always keep people safe. The service did not always identify relevant risks and issues relating to first aid training, pre-scan checks or portable appliance testing (PAT) for electrical equipment.

Managers did not always use systems to manage performance effectively. They failed to operate effective governance processes. The service did not always follow national guidance and evidence-based practice. They did not always identify relevant risks and issues or recognise actions to reduce their impact. They did not complete the necessary pre-employment checks for staff or fit and proper person checks for all directors.

However:

The service had enough staff to care for women and keep them safe. Staff understood how to protect women from abuse, and managed safety well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

Staff provided good care and treatment. Managers monitored the effectiveness of the service. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.

The service had a strong, visible, person-centred culture. Staff were highly motivated and passionate. Women treated women with exceptional compassion and kindness. They respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided dedicated and personalised emotional support to women and their visitors.

The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for women to give feedback. Women could access the service when they needed it and did not have to wait too long for a consultation.

Managers promoted a positive culture. Staff felt respected, valued, and were supported to develop their skills. They were clear about their roles and accountabilities and were focused on the needs of women receiving care. Staff engaged well with women to plan and manage services and were committed to continually improving services. The service had implemented a vision for what it wanted to achieve and had aims and objectives to turn it into action.

Updated 26 May 2023

We rated this service as requires improvement because safe and well led were rated as requires improvement. Caring and responsive were rated as good. We do not rate the effective domain in diagnostic and screening services.