Background to this inspection
Updated
11 June 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: Our inspection was completed by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Woodley Grange is a care home. People in care homes receive accommodation and nursing or personal care under one contractual arrangement. CQC regulates both the premises and the care provided, and both were looked at during the inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We did not give notice of our inspection.
What we did: Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We reviewed the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we spoke with seven people who used the service and four relatives. We spoke with the registered manager, one of the directors, head of care, team manager, maintenance manager, chef, activities co-ordinator and three care staff. We also spoke with two visiting health professionals and a visiting workshop organiser. We looked at care records for five people, medicines records and recruitment records for four care staff. We looked at other records in relation to the management of the service, such as health and safety records, minutes of staff meetings and quality assurance records.
Following the inspection, we also received feedback from one healthcare professional.
Updated
11 June 2019
About the service: Woodley Grange is a residential care home that was providing personal care to 40 people aged 65 and over, some who may be living with dementia at the time of our inspection.
People’s experience of using this service: People felt safe living at Woodley Grange and they were very much at the heart of the service. We received consistently positive feedback from people, their relatives and health professionals about the service. People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.
Staff working at Woodley Grange understood people’s needs and supported people in an exceptionally personalised way. Care was provided respectfully and sensitively, taking into account people’s different needs.
Staff knew people well and were responsive to people's needs. People were able to choose what activities they took part in and suggest other activities they would like to complete. The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.
Staff had developed positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in an individualised and compassionate way. People’s privacy and dignity was maintained at all times.
People were cared for by a motivated and well-trained staff team, who always put people first. Staff had the knowledge and skills required to meet people’s needs.
People received outstanding end of life care by a team of staff that were passionate about providing high quality care during people’s final stages.
Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.
The service developed and promoted opportunities for people to engage with their local community.
Regular audits of the service were carried out to assess and monitor the quality of the service. There were appropriate management arrangements in place.
Rating at last inspection: At the last inspection the service was rated as good. (Report published 09 November 2016).
Why we inspected: This was a planned inspection based on previous rating.
Follow up: We will follow up on this inspection as per our re-inspection programme, and through ongoing monitoring of information received about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk