Garden House

Updated 27 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Garden House Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We looked at notifications received from the service. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We used all of this information to plan our inspection.

During the inspection-

During the inspection we spoke with nine people who lived at the home. We also spoke with four care staff, the deputy manager and the provider. Throughout the day we were able to observe staff interactions with people in the communal areas. We looked at three people’s care records and medication records and storage.

Updated 27 September 2019

Garden House Rest Home is a residential care home providing personal care for up to 14 older people. Twelve people lived at the home at the time of the inspection.

People’s experience of using this service and what we found

People lived in an extended family atmosphere where they felt safe and well cared for. During the inspection there was a warm atmosphere with lots of chatter, laughter and good-humoured banter.

People received effective care and support from staff who were well trained and competent in their roles. Staff monitored people’s health and wellbeing and worked with other professionals to make sure people received the care they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People made choices about their care and support, what they did each day and how they spent their time.

People had close relationships with other people who lived at the home and kept in touch with friends and family.

People were able to take part in activities and follow their interests. People enjoyed a variety of activities, trips out and social events.

People lived in a home which was well managed and had systems to monitor standards of care and ensure on-going improvements. People told us the registered manager, deputy manager and provider were open, honest and approachable and they could raise any issues with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (Report published 13 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.