Rejuven8

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at Rejuven8 as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in 2021.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Rejuven8 provides a range of non-surgical cosmetic interventions, for example wrinkle relaxing injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The registered provider for the service is N Webster Limited who provides treatments privately to fee paying clients. The registered provider has a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewed patient feedback received by the service which was shared with the Commission during the inspection. Feedback was very positive about the service. Patients told us staff were friendly, efficient, kind and professional.

Our key findings were:

• The provider organised and delivered services to meet patients’ needs following best practice guidelines. Staff were highly skilled and had received up to date training to be able to deliver a clinically safe service in a clean and appropriate environment. However, some governance systems and processes required review to ensure they were effective.
• The provider had some systems and processes for mitigating risks for example, they had completed portable appliance testing of equipment, and completed an infection, prevention and control audit. However, they did not have a health and safety risk assessment of the environment in place to confirm the actions being taken were appropriate.
• The provider was proud of the work they did and of the quality of service they provided.
• Patients commented that staff were helpful and professional and they were happy with the care and treatment they received.
• Services were offered on a private fee paying basis only and were accessible to people who chose to use it.

The areas where the provider must make improvements as they are in breach of regulations are:

Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services