The Care Quality Commission
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Archived: Forget-Me-Not Homecare Services

116 Tregonissey Road, St Austell, Cornwall, PL25 4DS (01726) 77212

Provided and run by:
Mrs Jeanette Cook

Important: This service is now registered at a different address - see new profile

All Inspections

31 October 2013

During an inspection looking at part of the service

We spoke with the registered manager, the deputy manager and three members of staff. Staff told us they were happy working at Forget-Me-not. One person said: "The training's good, it's the best place I've worked".

We visited three people who used the service, they all said they had no complaints and were happy with their care and support.

We saw training for the administration of medicines was up to date.

We saw staff received annual appraisals.

We saw the organisation had a satisfactory quality assurance system in place.

27 March 2013

During a routine inspection

One person said that changing her carers had been one of the best decisions they had made. We were told that people were always treated with dignity and respect and that communication with the service was excellent. One relative told us they always knew what was going on and they would contact the office if they had any issues or concerns. They told us it was easy to contact staff and that staff had a very caring attitude and made what could be personally awkward situations very relaxed and easy. Relatives told us that people knew all the carers who visited and the same team normally attended unless staff were on holiday or sick. Staff were punctual and if there was ever a problem the office would contact people as soon as possible to let them know. One person told us that their dignity and independence was respected and that their needs and preferences were reflected in the care provided.

We found that staff were not fully supported with a system of appraisal which supported their personal development and that this had a minor impact on the quality of service people received. We also found that there was a risk of people receiving an unsafe service because some staff were not trained in the administration of medicines. The systems in place to monitor that medicines were administered safely were not fully effective. This also had a minor impact on the quality of service people received.