• Care Home
  • Care home

Queensbridge House

Overall: Requires improvement read more about inspection ratings

63 Queens Road, Cheltenham, Gloucestershire, GL50 2NF (01242) 519690

Provided and run by:
Queensbridge Care Limited

Report from 1 March 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Outstanding

  • Responsive

    Requires improvement

  • Well-led

    Requires improvement

Our view of the service

Assessment date 18 March and 19 March 2024. Queensbridge House provides accommodation for a maximum of 27 people. At the time of our assessment the service was supporting 12 people. Ten people were receiving support with mental health needs, but only 2 people were in receipt of the regulated activity. The assessment was carried out to follow up on previous breaches. We found the service had made improvements in all areas; however further improvements were needed in Medicines optimisation. During the assessment we looked at parts of the Safe Key Question.

People's experience of this service

The Care Quality Commission is only able to regulate services where a regulated activity is being carried out. At the time of the inspection there were only 2 service users receiving the regulated activity. These people lived with advanced dementia and were unable to talk with us about their experience of the service. We therefore gathered feedback from staff and a relative to help us learn about their experiences.