About the serviceFoxby Hill Care Home is a care home that accommodates up to 47 people in one adapted building that has been extended. The home is divided into two separate units. On the ground floor, up to 27 people live in Warren Lodge, which caters for people with a range of care needs. On the first floor, up to 20 people live in the Bluebell Unit which is reserved for people living with dementia. Foxby Hill Care Home was providing personal care to 47 people at the time of the inspection.
People’s experience of using this service and what we found
People were protected from harm or injury. Systems for managing risk, incidents, safety of the premises, staff and care practices were used to achieve this.
People experienced an effective service. This was because care was delivered in line with guidance and the law, staff were trained and supervised, and people were supported with their health and dietary needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The provider encouraged collaborative working with other services and adapted practices accordingly to give people an effective service of care.
People received support from staff who were caring and compassionate. Their needs were met in an anti-discriminatory way. Staff respected people’s privacy, dignity, independence and the choices they made.
People experienced responsive and person-centred care. They exercised choice and control of their lives and were satisfied with how concerns or complaints would be addressed. They were involved in the running of the service and experienced sensitive support with end of life care needs.
The provider met the requirements of their registration and worked well in partnership with other agencies, organisations and the local community. People were assured they could receive a good service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
Good (report published 1 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.