22 October 2013
During an inspection looking at part of the service
At our inspection in June 2013, we found that the provider not compliant with three outcomes. We asked them for an action plan outlining how they would address the issues, and become compliant. We received this plan on 30 July 2013. This follow up inspection was to check progress on the plan.
In June 2013 we found that the provider was not acting in accordance with legal requirements when people lacked the capacity to consent to their care. This had been rectified by the introduction of a new system. We had also found the provider was giving over complicated and inaccurate information about how to complain. We saw that the procedure had now been simplified and updated, although some adjustments were still needed.
In June 2013 we found that the provider did not have effective systems in place to ensure the quality of services being provided. This had not been rectified, as the provider had insufficient management capacity. We were told that a loss of key staff had meant that new systems had not been implemented for the Lancaster service.
This meant no quality auditing had been carried out. It also meant that theprovider had not yet achieved effective use of service user feedback.