Richard House Care Home

Updated 27 March 2024

Richard House is a residential home, providing personal care for up to 68 people. The service provides support to older and younger adults and people living with dementia. At the time of our assessment 33 people were using the service. We assessed a total of 150 quality statements at this assessment, as the service had not been assessed prior to this assessment. Our assessment of this service was carried out between 02 July and 23 July 2024 we carried out an unannounced visit to the service on 10 July 2024. As part of the assessment, an expert by experience spoke with 7 people who use the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with 13 staff members including carers, team leaders, care manager, registered manager and the Chief executive officer (CEO). We looked at a range of information and an Expert by Experience made phone calls to 14 relatives off site to gain feedback about people’s experience. This assessment was carried out as we received concerns about safe care and treatment and management of the service. Additionally, this service had not yet been rated prior to this assessment. The overall rating for the service is good.

Updated 27 March 2024

People living at the service and their families told us they were happy, and that staff were very kind and caring. Most people and their families said they felt safe. However, some relatives had expressed concerns around people who no longer lived at the service who had displayed agitated and sometimes violent behaviour. Care was delivered safely by staff who had received relevant training and supervision. People’s risk assessments reflecting people’s current needs and staff were made aware of any changes to people’s care. People’s capacity and ability to consent to care had been taken into account in planning and managing their care. The environment was homely, well maintained, clean and free from infection control risks. People and their families told us they felt listened to and supported by staff and managers at the service.