Global Caring Coventry

Global Caring Coventry is a domiciliary care agency which is registered to provide personal care and support to people in their own homes including people living in supported living settings. The service is registered to provide support to children, adults under the age of 65 years, adults over 65 years, people living with dementia, people with learning disabilities, mental health conditions, physical disabilities and sensory impairments.

At the time of this inspection, one child was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service

Lessons had been learned since our inspection of the service under the previous provider in May 2021. Whilst the overall quality and safety of the service had improved some aspects of the service needed to be strengthened. This was to ensure managerial oversight of the service provided was always effective. For example, some completed quality checks had not identified the shortfalls we found.

Risks had been assessed and feedback gathered demonstrated safe care was provided. Staff completed safeguarding training and knew how to manage and mitigate risks. We have made a recommendation about the amount of information contained within risk management plans to ensure the information staff needed to provide safe care was available to them. The registered manager understood their responsibilities to protect both children and adults and keep them safe.

Staff had been recruited safely. They received an induction when they started work at the service followed by a programme of ongoing training. The registered manager checked staff were competent in their roles and worked in line with the provider’s expectations.

The service was not supporting anyone to take their medicines. Staff followed safe infection prevention practice and personal protective equipment (PPE) was available for them to use to control and prevent the spread of infection.

A staff member knew what the child liked to eat, and drink and their parent was happy with support provided to their child to maintain a healthy balanced diet. The parent confirmed they felt listened to because they had been involved in planning and reviewing the child’s care in line with their needs and preferences.

Staff were caring. They enjoyed their jobs and felt valued. They understood the importance of treating people with respect and gave examples of how they maintained the child’s dignity and promoted their independence. Whilst care plans helped staff provide responsive care, we have made a recommendation about the information contained within some care plans to ensure the information staff need is available to them.

The parent knew how to complain and spoke positively about the leadership and management of the service. The registered manager understood their responsibility to be open and honest when things went wrong. They welcomed our inspection feedback and demonstrated commitment to ensuring good outcomes were achieved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 03 December 2021 and this is the first inspection. The last rating for the service under the previous provider was inadequate, published on 14 September 2021.

Why we inspected

This was a planned inspection of this newly registered service prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.