Royal Manor Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated Good. This meant people's needs were met. People's support needs were clearly identified and guidance for staff was detailed and centred around people's individual needs and preferences. People's needs were regularly reviewed, and support was adjusted as required. People were supported to maintain relationships and follow their hobbies and interests.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in reviews of their care. One person said, “I have a care plan and staff follow it and if anything needs changing I’m consulted about that.”

Staff told us they supported people to follow their faith and participate in activities. We saw throughout the day a variety of activities were available to people. One person told us, “There is something on every day here. I don’t always join in but that’s okay, its our choice. It is good that there are things to do.”

Quality audits were undertaken to obtain people’s views of the service and we saw people were involved in decisions about activities and entertainment in the home. People were supported to spend time with the people that were important to them. There were no restrictions on visiting times. The registered manager did ask that if possible visitors did not arrive at meal times, this was to avoid disruption during meals.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.