Archived: Birds Hill Nursing Home

People we spoke with were happy with the food in the home describing it as 'always lovely'. There was a choice of menu and people are assisted with eating and drinking when they are unable to manage themselves. Menus catered for people's preferences and cultural dietary needs.

The home was clean and staff were trained in infection control policies and procedures.

Staff were recruited with the appropriate checks in place to ensure that they are appropriately skilled and qualified for their roles. Staff had attended induction training and were supervised when they commenced employment in the Home.

There were systems in place to monitor the quality of care and respond to feedback from service users. We were shown examples of how the provider had responded to feedback around greater involvement with the local community and improved menus.

In this report the registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

Comments from relatives included; 'This is the best care home around, I cannot fault the staff. They really care."

We observed that staff provided assistance to people who needed moving and used appropriate lifting equipment. We saw relatives dining with the people who live in the home and enjoying participating in the activities taking place.

For each person there was a detailed plan of care in place that included people's individual needs and wishes. The plans also detailed physical and emotional health care needs.

People were protected from risk of abuse or harm by there being safeguarding policies and procedures in place and by staff knowing how and when to use them.

Evidence we saw showed us that people were supported by a caring, experienced staff team. The staff team were well supported and trained.

There was a regular cycle of quality audits undertaken to ensure that the home was kept under review. Records showed us that people using the service, families and professionals involved in people's care were consulted.