My Cosmetic Clinic Limited

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at My Cosmetic Clinic on 17 August 2022 as part of our inspection programme and to provide a rating for the service.

My Cosmetic Clinic is an aesthetics clinic that provides surgical cosmetic procedures for patients such as rhinoplasty, abdominoplasty, breast uplift, breast reduction and non-surgical treatments.

This service is registered with the CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. My Cosmetic Clinic provides a range of non-surgical cosmetic interventions, such as facial laser treatments which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

Mr Oudit is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The clinic was used for pre-treatment consultations with patients. Post-treatment follow up reviews, wound management appointments and surgical procedures were undertaken at one of the private hospitals the clinic had arrangements with and not on the premises that we inspected. All treatments and consultations were carried out by the provider.
• The clinic was clean and hygienic. Infection prevention and control was well managed with appropriate cleaning processes in place.
• There were good systems in place to manage risks so that safety incidents were less likely to happen.
• There was an open and transparent approach to safety and an effective system in place to report and record incidents.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• The provider was aware of and complied with the requirements of the Duty of Candour.
• There was a focus on continuous learning and improvement throughout the service.

The areas where the provider should make improvements are:

• Provide information for patients on the clinic website about how to raise concerns or make a complaint.
• Develop business continuity plans.
• Review the audit process to include effective documentation of actions taken and evidence of learning following audits.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services