12 February 2013
During a routine inspection
We visited one of the houses and talked with two people who were receiving support, and three support staff, as well as with the manager. We found that the manager and staff were knowledgeable about the essential standards of quality and safety, and how to apply them.
The people we talked with were relaxed in the company of the staff, and spoke freely about their lives and the support they received. They said that the staff supported them in day to day living skills, in developing new skills, and in their choice of activities.
We spent time reading documentation including personalised care plans and daily log books. These demonstrated the individual care and support given to each person.
We found that the premises looked visibly clean in all communal areas. The people receiving services said that the support staff helped them with carrying out cleaning tasks in the home.
The service had reliable processes in place to ensure that people had their allocated support hours. A senior staff member was on call as a back up for any concerns arising out of hours.
We found that documentation was appropriately reviewed and audited, and contained suitable information.