St Peters Care Home

Updated 31 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 24 February 2021 and was unannounced.

Updated 31 March 2021

We carried out an unannounced inspection of the service on 28 and 29 November 2017.

[St Peters] is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. (The care home) accommodates 38 people in one adapted building. There were 33 people receiving care and support at the home at the time of our visit.

The service was last inspected 15 October 2015 and the rating for that inspection was Good.

Since the last inspection 15 October 2015 there has been a new registered manager recruited and the home has increased its bed numbers from 18 to 38.

There was a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to feel safe. Risks were assessed and managed. There was sufficient staff to meet people’s needs. Safe recruitment was followed to ensure suitable staff were employed.

Medicines were managed and stored safely. Arrangements were in place to make sure the premises were clean. Staff had completed relevant hygiene training. Incidents and accidents were reported and managed.

People continued to have their needs assessed. Staff received training to ensure they had appropriate skills to carry out their roles. People were supported to have sufficient amounts to eat and drink. People were supported to receive care across different services. People were involved in regular monitoring of their health and wellbeing. People were consulted about decisions about their environment. People were supported to have maximum choice and control of their lives and staff supporte0d them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported by staff who were very kind and compassionate. People were treated with respect and dignity. They had an excellent relationship with the staff, who had a strong emphasis on supporting people’s diverse needs. People experienced positive compassionate care that went above and beyond to ensure people felt at home. Relatives were positive about the care people received. The service used alternative methods to support family to stay in contact if they were unable to visit the home.

People continued to receive personalised care that met their needs. Concerns and complaints were listened and responded to. Discussions took place to support people at their end of life.

Systems and procedures were in place to monitor and improve the quality and safety of the service provided. There was a registered manager in post. Staff were supported to raise concerns and use the whistleblowing policy. Information systems were used effectively to monitor the quality of care.

The service worked in partnership with other organisations including the local authority, safeguarding and CQC.