Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 1 February 2022 and was announced. We gave the service two days’ notice of the inspection.
Updated
11 February 2022
About the service
Park House is a residential care home providing personal and nursing care to 46 people (with three people inpatients in hospital on the dates of inspection) aged 59 and over at the time of the inspection. The service can support up to 68 people. Some people residing at the service were living with dementia or related conditions.
The care home accommodates people in one large well adapted building, set over two floors with lifts to allow full accessibility for people. It has a large communal lounge and a separate bright dining area for people, with access to a well-maintained accessible garden area with outdoor seating. Smaller lounges were provided for people to watch television or for having private meetings with their family or professional visitors.
People’s experience of using this service and what we found
People received caring and effective person-centred support from staff who were motivated and led to provide the best care they could. Staff supported people to make decisions for themselves and engaged with people about their wishes and preferences.
Staff were proactive in supporting people to maintain as much independence as possible. People were able to live healthy lives. People and relatives felt they were partners in their care and encouraged to make decisions about this.
The service's visions and values promoted people's rights to make choices and live a dignified and fulfilled life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was led by a registered manager and a dedicated staff team who were committed to delivering a service which improved the lives of the people.
The registered manager led a team of well trained staff to provide a high quality of care and support to people.
People received highly effective support with their health and social care requirements, through good diet and nutrition, and a multi disciplinary approach to all of their care and support needs.
The service was in the process of being refurbished by the committed provider to a high standard, which supported people to live well with dementia or sensory loss.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 2 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.