Archived: Matn Limited Also known as Matn Health Services

Matn Limited is a domiciliary care agency providing support for people in their own homes. Not everyone using the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 9 people using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support

Systems to monitor and review how people are supported with their medication required improvement. There were enough staff to meet people’s needs. People were involved in developing their care plans. Staff supported people in the least restrictive way possible and in their best interests. People were encouraged to maintain their independence.

Right Care

Care was person-centred and people were happy with the support they received. People’s dignity and privacy was maintained and promoted by the service.

Right Culture

Governance arrangements for the service required improvement. Staff did not always follow its systems and processes effectively. The registered manager had a clear vision about the service would grow and develop. The provider was able to demonstrate a culture of emotional support for people including members of staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service. You can see what action we have asked the provider to take at the end of this full report.

Enforcement and Recommendations

We have identified a breach in relation to the governance of the service at this inspection.

We have made recommendations regarding recruitment and staff training.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.