8 April 2013
During a routine inspection
People were complimentary about the care and support they received. One person told us, 'They are very supportive. I think they are great.' Another person said, 'The support I receive gives me more freedom and choice.'
People told us that they felt safe when care workers provided care and support.
The provider had a system in place to make sure staff recruited had the required documents and checks in place to protect people.
People who used the service were cared for by workers who were suitably trained and qualified to meet people's needs.
The provider made sure care workers were trained to an appropriate standard to meet people's needs.
The provider had systems in place to regularly assess and monitor the quality of service that people received.
We last inspected the service on 27 July 2012 we found that the provider had incomplete records. During this Inspection we found improvements had been made.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.