The Care Quality Commission

Archived: Scope Inclusion Suffolk

Shakers Lane, Bury St Edmunds, Suffolk, IP32 7BN (01284) 753957

Provided and run by:
Scope

All Inspections

24 August 2012

During a routine inspection

We spoke with three parents or guardians of children or young people who used this service. All three told us that they had been consulted and involved in the commissioning and development of their care service, including the assessments completed and the care plans. People were aware of the risk assessments that were completed to keep young people safe and said they were in agreement with them.

One person told us 'They are all marvellous. The whole thing is working well for our family'. Another person said 'It is a good service. I wish we could have it more often. They are so meticulous with the care plans as they write everything down that they do'. One person told us 'I have found that they do listen. They are happy to take note of the little things and put them right. So if I had any concerns I would not hesitate but phone the office and I'm sure they would sort things out'.

The parents or guardians told us that they had a regular known group of staff that supported them and if there were any changes they were kept informed.

One person told us 'I have regular staff come and they are all brilliant'. Another person said 'I have a good relationship with the staff and I think they are adequately trained. '