Window to the Womb

The service had not been inspected before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect people from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, and worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated people with compassion and kindness and respected their privacy and dignity. People are truly respected and valued as individuals, and are empowered as partners in their care, both practically and emotionally.
• The service had a proactive approach to understanding the needs and preferences of different groups of people and to delivering care in a way that meets these needs, which is accessible and promotes equality. Leaders ran services well using reliable information systems and supported staff to develop their skills.