16 November 2023
During an inspection looking at part of the service
St Anne's Community Services - Greenacres is a residential care home providing accommodation and personal care for up to 5 people with a learning disability and autistic people. At the time of the inspection there were 3 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Staff were recruited safely and there were sufficient staff deployed to provide people with personalised care that responded to their individual needs and choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how people communicated their needs and choices.
Right Care: People’s individuality was respected and promoted. Staff and the registered manager knew people really well and focussed on ensuring people were treated as individuals and received the care and support they wanted.
People’s needs were assessed, and clear support plans and risk assessments were in place to guide staff. Medicines were managed safely.
Right Culture: Everyone was positive about the registered manager and the way the home was managed. There was a positive person-centred culture at the home. Staff provided person-centred care that achieved good outcomes for people. People and their relatives told us they were listened too, and were positive about the registered manager, staff and the support and care. Staff were very positive about working for the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 October 2018).
Why we inspected
This inspection was prompted by the time since our last inspection. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Anne's Community Services - Greenacres on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.