St Anne's Community Services - Norfolk Road

Updated 25 January 2024

St Anne's Community Services - Norfolk Road is a care home. It provides accommodation and personal care for up to 4 people with a learning disability or autistic people. We carried out an assessment of this service to look at 7 quality statements; safeguarding; involving people to manage risks; safe and effective staffing; assessing needs, consent to care and treatment; independence, choice and control and equity in experiences and outcomes. The assessment included a site visit on 31 January 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Right support: People lived safely and free from unnecessary restrictions because staff were highly proactive and assessed, monitored and managed risks very well. Staff supported people to lead full lives and be as independent as possible. Right care: People were kept safe from avoidable harm because staff knew people well and how to protect them from abuse. Staff were trained how to recognise and report abuse. The service had enough staff to meet people's needs. Right culture: There was a positive culture and people had choice and control over their lives.

Updated 25 January 2024

People told us they felt safe and comfortable at the service. They were supported to understand safeguarding and confirmed they knew how to raise concerns when they didn’t feel safe. People told us, and we observed, that people were involved in making decisions about how they wished to be supported. Staff were very respectful of people’s wishes, which enabled people to lead full lives and achieve positive outcomes. People liked the staff and a relative described them as, “A wonderful team.” They told us, “The staff are always cheery, always happy.” Relatives also told us staff knew people well and understood their varied means of communicating. A relative commented, “Staff always speak to [Name] and engage him. They respect his choices.” Another said, “There are so many thoughtful things they do to make my [relative]’s life happy and with purpose.” There was unanimous praise for the service. People were encouraged and supported to do as much as they could for themselves, to maintain their independence. People’s family and friends were free to visit them when they wished, and relatives confirmed that no restrictions were placed on when they could come. People told us about activities they enjoyed at the home and in the community; these activities supported their independence, health and wellbeing.