17 May 2021
During an inspection looking at part of the service
Cranwell Court is a care home providing personal care to five older and younger adults who may be living with learning disabilities and autism. The service can support up to seven people. People had their own bedrooms and shared facilities such as the kitchen, the garden and lounge areas.
People’s experience of using this service and what we found
People and relatives were positive about the support they received at the service. A relative told us, ‘‘Cranwell Court is exactly the right service for [family member]. The registered manager and the staff team do a fantastic job.’’
People were supported by staff who had good knowledge of safeguarding and how to keep people safe from abuse. Risks to people had been assessed and action were taken to mitigate risks as far as practicable. People received support with their anxieties and behaviours that may challenge others and staff were trained to support people in this area. There were enough suitably trained staff to support people and recruitment checks were completed in line with legislation. Staff supported people safely with their medicines. The service was clean, and staff followed good infection control procedures. Incidents and accidents were reviewed, and actions were taken if there was any area for improvement.
The registered manager promoted a positive culture at the service and staff were supported to empower people to achieve their goals. The registered manager and senior staff completed audits to monitor the quality of the service and acted if improvements were needed. Feedback was collected from people, relatives and the staff team and used to inform what happened at the service. The registered manager and staff team worked well with health professionals and external stakeholders to ensure that people received the correct support.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were kept at the centre of their support and all the decisions made about their care. Staff and managers had a passion for promoting people’s independence. There was a focus on supporting people to live their lives free from restrictions and restrictive practices. People were supported to celebrate their achievements and achieve good outcomes.
Rating at last inspection
The last rating for this service was good (published 24 May 2019).
Why we inspected
We received concerns in relation to risk management and the way in which staff supported people when they needed support with behaviours that may challenge others. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cranwell Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.