Foxgrove Residential Home

Updated 12 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 4 February 2022 and was announced. We gave the service 23 hours’ notice of the inspection.

Updated 12 February 2022

Foxgrove Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service does not provide nursing care. Foxgrove Residential Home accommodates up to 24 older people in one adapted building. There were 17 people living in the service when we inspected on 27 April 2018. This was an unannounced comprehensive inspection.

At our last inspection of 23 May 2016 the service was rated Good. At this inspection we found the evidence to continue the rating for Good in the key questions safe, effective and responsive. However, the key questions for caring and well-led had improved and they were now rated Outstanding.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Without exception, people were provided with an exceptionally caring service. People’s diversity was respected and all people were treated equally regardless of their specific needs and culture. The actions of the staff in the service demonstrated to people that they mattered and were valued.

The service was very well-led. The registered manager understood their roles and responsibilities in providing a high quality service to people. This value was shared by the staff team who were extremely proud of the service they provided. The service had a robust quality assurance system to monitor and assess the service provided to people. These systems assisted the registered manager and provide to identify and address shortfalls promptly and to drive improvement. There was an open culture in the service where people, their relatives and staff participated in its development. As a result the quality of the service continued to improve.

The service continued to provide a safe service to people. This included systems designed to protect people from abuse and avoidable harm. Staff were available when people needed assistance. The recruitment of staff was done safely. The service was clean and hygienic. People received their medicines safely.

The service continued to provide an effective service to people. People were cared for by staff who were trained and supported to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care and support to maintain a healthy diet and good health. People were supported to access health professionals where needed. The environment was suitable for the people living there.

The service continued to provide a responsive service to people. People received care and support which was assessed, planned and delivered to meet their individual needs and preferences. People were supported to participate in activities that interested them. A complaints procedure was in place. There were systems in place to support people at the end of their life.

Further information is in the detailed findings below.