Background to this inspection
Updated
2 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
2 February 2022
About the service: Sharston House is a detached two storey Victorian property situated one mile from the centre of Knutsford. A large extension has been added to the existing premises to bring the total number of bedrooms to 48. The service had six beds called, ‘Intermediate care’ beds. They were operated with local commissioners to help people receive clinical support following a period of illness and admission in hospital. On the day of the inspection 45 people were living at the service. There is a car park at the front of the building. Assisted bathing facilities are provided on all floors. Staff are on duty twenty-four hours a day to provide nursing care and support for the people who live at the service.
People’s experience of using this service: People who lived at Sharston House were happy about the service being delivered to them and liked living at the service. They shared lots of positive comments about their care, meals and menus provided and activities on offer. People were able to participate in a range of interactive and meaningful activities.
The registered manager and staff were very welcoming and caring about people who lived in Sharston House. There was a friendly and welcoming atmosphere at the service.
Safe care and treatment was consistently provided. People told us that they were happy at the service and they felt safe and secure. People's level of risk was regularly reviewed to keep people safe and comfortable. People’s medications were safely managed.
Staff were supported with training in relation to safeguarding and knew how to report any concerns.
People received support from consistent members of staff who were familiar with their support needs. Staff received training to help develop their skills and knowledge about the people they supported.
Staff understood and respected people's right to make their own decisions and supported people to make choices. People were involved in the decisions that needed to be made and consent was gained in line with the principles of the Mental Capacity Act, 2005.
People's privacy, dignity and independence was promoted. We received positive comments about the quality and range of social activities provided to everyone.
The service had an accessible complaints policy available to everyone. The manager used her reporting tools to reflect and learn from complaints and feedback. Several ways to gather feedback from people was provided by regular ‘resident and relative meetings’ and questionnaires to gather people’s views.
We recommend the service research local advocacy and mediation services to help them with any issues needing support to represent people living at the service.
Rating at last inspection: Good; (The last report was published in December 2017)
Why we inspected: This was a planned comprehensive inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.