23 May 2023
During an inspection looking at part of the service
About the service
Clayton House is a small care home registered to provide care and support to 6 people who have a learning disability. There were 5 people living at the home at the time of the inspection. The home is a registered location of Outreach 3-Way, which is part of Dimensions.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People’s risks in relation to their care were well managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were sufficient staff deployed to meet people’s needs and people received their one-to-one support hours appropriately. Staff supported people to live as independently as possible and be in control of their daily lives.
Right Care:
People’s care plans reflected their needs. Staff had undertaken the training they needed to support people effectively. People’s right to privacy was respected and care provided was consistent and delivered by staff who knew people well. People appeared happy and looked well cared for.
We observed staff interacting in a kind and compassionate way with people who used the service and amongst themselves.
Right Culture:
The culture of the service was open, inclusive and empowered people to live confident lives. The service worked in partnership with other organisations to improve outcomes for people.
People were happy with the service and the leadership. A relative told us, “It all works very well. It’s been brilliant. [Name] has a really good life.” Management had undertaken regular audits and made appropriate improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good, published on 31 May 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service and due to the time since it was last inspected.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.