• Care Home
  • Care home

OSJCT Patchett Lodge

Overall: Good read more about inspection ratings

Stukeley Road, Holbeach, Lincolnshire, PE12 7LJ (01406) 422012

Provided and run by:
The Orders Of St. John Care Trust

Latest inspection summary

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Background to this inspection

Updated 13 April 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed on 16 January 2019. The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. This included experience of looking after an older person.

Service and service type

OSJCT Patchett Lodge is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home can accommodate 30 people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did

• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, and local authorities.

• Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

• We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the registered provider is required to tell us about.

• We spent time observing the care provided to people.

• We spoke with the registered manager, a deputy manager, the manager brought in to oversee the development of the facilities, a care worker and a member of the domestic staff. We also spoke with an external health care professional from the community nursing team.

• We spoke with three people living at the home and four relatives who visited during the inspection.

• We looked at a range of documents and written records including five people’s care files and two staff recruitment records. We also looked at information relating to the administration of medicines and the auditing and monitoring of service provision.

• Following the inspection the registered manager sent us information about concerns we raised regarding the management of medicines.

Overall inspection

Good

Updated 13 April 2019

About the service

OSJCT Patchett Lodge is a residential care home, it is registered to provide personal care for up to 30 older people. There were 28 people living at the home at the time of the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service

• People told us they were happy at the home. They said that the staff were kind, friendly and supported them in a way which respected their dignity.

• There were enough staff to meet people’s needs and staff had received the training and support needed to provide safe care. The registered manager had completed checks to ensure that staff were safe to work with people living at the home.

• Care plans accurately reflected people’s care needs and supported staff to meet those needs in a person-centred way. Risks to people had been identified and action taken to keep people safe. Medicines were safely managed.

• The home was clean and staff worked to minimise the risk of infection. The environment was well maintained and signage supported people’s independence.

• The registered manager had taken effective action to improve the quality of care people received following our last inspection. There were systems in place which monitored the quality and safety of the care provided and action was taken to rectify any concerns raised. The views of people living at the home were used to drive improvements in the home.

Rating at last inspection

At the last inspection the service was rated as Requires Improvement (report published 22 September 2017). At this inspection we found the provider and registered manager had made the necessary improvements.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about this service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.