• Care Home
  • Care home

OSJCT The Poplars

Overall: Good read more about inspection ratings

Chapman Street, Market Rasen, Lincolnshire, LN8 3DS (01673) 843319

Provided and run by:
The Orders Of St. John Care Trust

Latest inspection summary

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Background to this inspection

Updated 30 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by two inspectors.

Service and service type

The Poplars is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and spoke with other professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with six people who used the service and two relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, head of care, senior care workers, care workers and the chef. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and two to review staff supervision records. Multiple records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider were reviewed during and after the inspection.

After the inspection

We continued to seek clarification from the provider to corroborate evidence found. We looked at training data, policies and procedures of the service and safeguarding information.

Overall inspection

Good

Updated 30 July 2019

About the service

The Poplar’s care home provides accommodation and personal care for up to 51 people over the age of 65. There were 45 people living at the home at the time of the inspection.

People’s experience of using this service and what we found

People living at The Poplars were happy and well cared for. Relatives spoke positively about the service.

Staff were kind and caring and knew all the people and their diverse needs. Staff understood their roles clearly and knew what was expected of them. People were treated with respect and dignity, they were also supported to maintain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated as individuals, had a good quality of life and were enabled to follow their hobbies and pastimes. There were a wide range of activities provided both in the service and the community.

The registered manager knew people well and staff felt supported in their role. Systems were in place to monitor the quality of the service and make any improvements needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection this service was rated Good, (published 09 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.