About the service OSJCT Watersmead is a residential care home providing personal care to 48 people aged 65 and over at the time of the inspection. The service can support up to 50 people.
OSJCT Watersmead is a single-storey purpose-built building. People had access to a large communal dining area, as well as a kitchen and lounge. The home had a hairdressing room and enclosed garden.
People’s experience of using this service and what we found
The home needed to be redecorated due to a lot of wear and tear. A full refurbishment was scheduled to take place in early 2020.
People were supported by kind and friendly staff. The staff knew people’s needs and preferences well. We observed dignified and respectful interactions and saw people enjoying staff company. We received positive feedback from people and relatives about the staff team.
The chef knew what food people liked and designed the menu options based on what people enjoyed. People told us they enjoyed the meals and we saw people being offered food and drink throughout the day.
There was a range of activities and social opportunities for people to participate in.
People were supported to have choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had care plans, these documented their needs and preferences, with guidance for staff. Care plans were regularly reviewed. People had allocated staff members responsible for keeping the plans up to date.
Risks to people’s safety and wellbeing were assessed. Risk reducing measures were put in place. When accidents and incidents occurred, reflective meetings took place to see if anything could be done different to prevent it happening again.
People’s medicines were managed safely. There were regular audits and stock checks taking place and a lead staff member oversaw medicines management at the service.
Audits of the service highlighted any areas for improvement and these were acted upon. The registered manager had a good managerial oversight of the service. Staff spoke positively about the support they received from the registered manager and head of care.
Staff were trained to meet people’s needs. The staff team worked well together and with health and social care professionals. When people’s needs changed, staff made referrals to the appropriate care service for additional support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 23 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.