About the service Moorhaven is a care home. It is registered to provide accommodation and personal care to up to 54 people. The home specialises in the care of older people. At the time of the inspection there were 46 people living at the home.
Except for four bedrooms, all accommodation is on one level which is split into smaller 'suites.' Each suite has a communal area with a small kitchen.
People’s experience of using this service and what we found
People lived in a home which was well led by an experienced registered manager. The provider had systems in place to monitor the standard of care people received and to make ongoing improvements.
There were ways for people to express their views and make suggestions about changes they would like to see.
People had good access to healthcare professionals to make sure they received the care and treatment they required. Staff followed recommendations from professionals to promote people’s well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were able to make choices about their day to day lives. We saw people followed their own routines regarding what time they got up, when they went to bed and how they spent their day.
People were happy with the food provided and were able to make choices about their meals. People who needed support to eat received this from kind and patient staff.
People felt safe at the home and looked comfortable and relaxed with staff who supported them.
People received their medicines safely from staff who had been trained to carry out this task. People told us they got their correct medicines at the right time.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (report published 3 March 2020.) There were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We carried out a targeted inspection to look solely at areas of concern and breaches of regulation on 17 December 2020. We did not change the rating at the targeted inspection as we did not look at the whole Key Questions. Following the targeted inspection, the service remained in breach of Regulation 17 – Good governance.
At this inspection we found improvements had been made and the provider was no longer in breach of a regulation.
At our last inspection we recommended that the provider reviewed the management of prescribed creams. At this inspection we found the provider had acted on this recommendation and had made improvements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report covers our findings in relation to the Key Question Well-led which contained the requirement. We also looked at the Key Questions Safe and Effective as they were previously rated as Requires Improvement.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Moorhaven on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.