Wyndham House

Updated 23 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 2 February 2021 and was announced.

Updated 23 February 2021

This inspection was carried out on 2 and 3 May 2018 and was unannounced.

Wyndham House is a residential care home registered for up to 50 people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 44 people living at the home.

The home specialises in the care of older people.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good

Why the service is rated Good

People felt safe at the home and with the staff who supported them. One person told us, “I feel very safe here. All the staff are lovely to you.” There were sufficient numbers of well trained and competent staff to meet people’s needs and maintain their safety.

People had their needs assessed and staff provided care in a way that met their needs and respected their preferences and wishes. Staff supported people with kindness and compassion. One person said, “Everyone is very kind and I couldn’t be more comfortable.” Another person told us, “I just can’t speak highly enough of the staff. All the carers know us and all about us.”

The staff worked in partnership with other professionals and community groups to meet people’s health and social needs. People said staff supported them to see healthcare professionals according to their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had opportunities to take part in a wide range of activities. One person said, “The activities here are the icing on the cake. We do all sorts, things I never thought I would. I don’t think you could find a better place than Wyndham for the entertainment and activities.” People were also supported to follow their own interests and hobbies and maintain their independence.

The home was well led by a registered manager who had a clear vision and ensured people’s individuality was respected. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Further information is in the detailed findings below