Background to this inspection
Updated
22 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We are improving how we hear people’s experience and views on services, when they have limited verbal communication. We have trained some CQC team members to use a symbol-based communication tool. We checked that this was a suitable communication method and that people were happy to use it with us. We did this by reading their care and communication plans and speaking to staff or relatives and the person themselves. In this report, we used this communication tool with three people to tell us their experience.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 7 December 2020 and was announced.
Updated
22 January 2021
About the service: Coppice and Oakside Care Home is a residential care home in Ilkeston. The home consists of two adjacent purpose-built bungalows. The service provides personal care for up to ten people with learning and physical disabilities. There were ten people living there at the time of the inspection.
People’s experience of using this service:
Staff understood how to keep people safe from the risk of avoidable harm, but did not consistently demonstrate this in their care practices. Although the service was kept clean, good food hygiene practices were not always followed. People received their medicines as prescribed, but the management of medicines in stock had not always identified issues, for example, with out of date medicines.
People had a balanced diet, and staff knew how to support people with specific dietary requirements. People were also assisted to attend health appointments, and staff monitored people’s health to ensure they got professional support when this was needed.
People were supported by staff who were kind and caring, and who respected their choices. Staff understood how to provide care to meet each person’s needs and preferences. People were treated with dignity and respect. There were enough staff, and they received training the provider felt necessary to meet people’s needs.
People and their relatives were involved in planning and reviewing care to ensure it continued to meet people’s needs. People were encouraged to maintain their hobbies and interests, and staff supported people with a wide range of activities. The provider had a clear system in place to respond to complaints and concerns.
The provider had effective systems in place to monitor the quality of the service and to drive improvements where needed. The registered managers clearly understood their roles and responsibilities, and worked together as a team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
More information is in the full report.
Rating at last inspection: At our last inspection the service was rated Good. The inspection report was published on 6 August 2016. At this inspection we found the evidence continued to support the overall rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.