Highfields

Updated 26 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 3 November 2020 and was announced.

Updated 26 November 2020

We inspected this service on 13 October 2017 and it was an unannounced inspection. The service provides support to five people with a learning disability. On our last inspection on 2 December 2015 we rated this service as Good overall and outstanding within our question, ‘Is this service responsive?’ At this inspection, the service remained rated as Good with outstanding in our responsive question.

There was a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service remained safe and people’s care continued to be planned to meet their needs and minimise risks to their safety. Staff understood their role in protecting people from harm and people received their medicine as required. Recruitment practices ensured staff were suitable to work within people.

The service remained effective and staff had access to training and support to maintain and improve their knowledge of care and enhance their skills. People were supported to eat and drink what they liked and receive nutrition to keep well. People had access to healthcare services and necessary referrals were made to ensure new health concerns were reviewed.

The service remained caring because staff knew people well and spent time learning what was important to people. People received the care they preferred because staff asked them and their relatives about their likes and dislikes. Staff understood the importance of gaining consent from people.

The service remained very responsive. People had access to a wide range of tailored support to meet their needs and to interest and them and had opportunities to do the activities they enjoyed including spending time out of the home being involved with new experiences. People had consistency in their care as there was a small team of staff people and their family knew well and their views were listened to. Care planning was personalised so that people were placed in the heart of their care and this was regularly reviewed to ensure it was still suitable for them. People and relatives could discuss any concerns or complaints with the staff and the provider and staff explored different ways to support people to communicate and express their views.

The service remained well led. The manager was approachable and relatives were given opportunities to comment on the care they received and to be involved with plans for the future. There were quality assurance systems in place to monitor the quality of the service to drive improvements in care.