The Care Quality Commission

Archived: The Hall

Ashford Road,, Hamstreet, Ashford, TN26 2EW (01233) 713857

Provided and run by:
Nexus Direct

Important: The provider of this service changed. See new profile

All Inspections

25 March 2013

During a routine inspection

This inspection was undertaken to look at one outcome area. This was to support the previous inspection that was undertaken on 17 July 2012, which looked at four outcome areas. We spoke with four people who used the service, the manager and two staff.

People told us they were happy and 'liked living' at The Hall. One person said the best thing was 'I can do horse riding'. Another person said, 'I don't mind it here, it's better than my last place'. People said they had opportunities to discuss any concerns and voice their opinions about the service provided. People told us they did not have any concerns, but if they had they would speak to the manager or staff. They said the staff were 'good' and were confident any issues would be sorted out.

17 September 2012

During an inspection looking at part of the service

People we spoke with told us they felt supported and involved in planning and making decisions about their care or treatment. One person said 'I feel cared for here.'

People told us that they felt safe and we observed that people who used this service were very relaxed and comfortable within the environment. They interacted well with the staff who worked with them and encouraged their independence.

25 January 2012

During a routine inspection

People told us they were aware of their care plans, and they talked to their keyworkers about them in daily one to one meetings. People said they felt their care plans included things they liked to do, and how they needed to be supported.

Some people said there were quite a few house rules which they did not have a choice about.

People said they were supported by staff to make decisions and choices about their day to day activities. They said that if they changed their mind about an activity, then an alternative was always offered.

People said that they had daily one to one meetings with a member of staff to talk about what they had planned to do that day, and discuss other options.

People said they were well cared for by the staff, and told us they if they had a concern or a worry, they would feel comfortable talking to staff about it.