Horder Healthcare Seaford (formerly Seaford Day Hospital)

Updated 18 October 2021

Horder Healthcare Seaford is a location operated as a satellite site. It is operated by Horder Healthcare. Horder Healthcare provide an orthopaedic outpatients clinic which is the focus of this report. The site also operates a physiotherapy service which is not covered as part of this report due to being outside of the Care Quality Commission’s (CQC) regulatory scope. The location hosts a diagnostic screening service but this is run by a separate CQC regulated provider.

The service has a manager who has applied to register with the CQC. The service is registered to provide the following regulated activities:

• Treatment of Disease, Disorder and Injury
• Diagnostic and Screening Procedures
• Surgical Procedures.

The service was registered in May 2014 and has not been inspected before.

The service operates an orthopaedic outpatient’s clinic run by orthopaedic consultants and supported by healthcare assistants. This is held two or three times a week on Monday, Tuesday and Friday, depending on demand. The clinic runs from 8.00am to 6.00pm and sees approximately 40-45 patients a day.

We carried out a short notice announced inspection on 25 August 2021 using our comprehensive inspection methodology.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Updated 18 October 2021

We have not rated this location before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learnt lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care to patients. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Services were available three days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for a diagnostic procedure.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They are focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients.

Updated 18 October 2021

We have not previously rated this service. We rated it as good.