Rodlands Care Home

Updated 28 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Rodlands Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rodlands Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post, who was supported by the deputy manager who managed the home day to day.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority service improvement and safeguarding teams. The provider completed a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who live at Rodlands Care Home about their experience of the care provided. We spoke with 7 members of staff including the registered manager, deputy manager, senior carer, domestic and activities worker and carers.

We received feedback from 3 health and social care professionals on their experience of working with the service.

We reviewed a range of records. This included 5 people's care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 28 June 2023

About the service

Rodlands Care Home is an adapted residential care home registered to provide care and support for up to 21 people. The home is situated in a residential area of Weymouth, Dorset. The home provides care and support to older people some of whom are living with dementia. At the time of our inspection there were 15 people who were living at the home.

People’s experience of using this service and what we found

We have made a recommendation about strengthening the governance systems and the oversight within the home. The deputy manager immediately sought to make improvements found during the inspection. The management of the home were open throughout and keen to continually develop and make changes.

People received their medicines as prescribed. However, some guidance to ensure consistent practice was not in place. The management team worked to put the guidance in place by the second day of inspection. The home had a recruitment process in place and people had the necessary safety checks in place. However, some documentation was not completed in full, the deputy manager addressed this immediately.

People were safe with the care they received at Rodlands Care Home, there were enough staff on duty to meet people's needs. People's risks were assessed, staff knew people well. Accidents and incidents were recorded and analysed to ensure lessons were learnt and shared. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Infection prevention and control procedures were robust, the home was clean and hygienic. The home worked well extremely with external professionals and sought their input as needed. Staff knew to report concerns under safeguarding and the management team understood their responsibilities to keep people safe from harm. Staff were confident their concerns would be followed up. Staff felt appreciated, part of the family and supported and were proud to work at Rodlands Care Home.

People and relative’s views were actively sought through meetings and surveys. The registered manager and deputy manager understood the importance of their role and had made all notifications to CQC as required by law.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained as good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.