Jennifer's Lodge

Updated 24 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 March 2021 and was announced.

Updated 24 April 2021

About the service

Jennifer’s Lodge is a residential care home providing personal care to six people in a large, adapted house. It supports older people, including those living with dementia and adults with disabilities. The accommodation was spread over three floors. There was a communal lounge, dining area, kitchen and a large rear garden. The service can support six people.

People’s experience of using this service and what we found

We received universally positive feedback about the home from people who lived there, their relatives and staff. The home had a homely, family atmosphere and people told us they loved living there.

People told us they felt safe. They were protected by well-trained staff who knew them well and understood their needs. People’s medicines were safely managed and stored. Fire safety checks and drills were regularly completed, however several critical fire doors were routinely propped open.

People had detailed care plans they helped develop. Care plans and risk assessments were holistic and well-recorded.

People accessed the community, took part in meaningful activities and had fun with staff and each other. People were treated with kindness and respect.

The home was very clean and tidy. People told us they enjoyed the food and we could see it was fresh and plentiful.

The home had a caring and dedicated staff. The registered manager also lived at the home and people, relatives and staff all told us that she was an excellent manager. Improvements had been made to procedures and record-keeping since the last inspection.

There were regular, documented safety checks and external assessments of safety and equipment. The registered manager regularly audited and reviewed the home's records, policies and procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 10 July 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.