- Care home
Brockholes Brow - Preston
Report from 30 April 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment 5 June 2024 to 27 June 2024. Brockholes Brow – Preston is a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance where people using the service have a learning disability and or / are autistic. The service had improved. Changes to the model of care had been implemented effectively. Improvements had been made to risk management, infection control practices and auditing processes. Medicines were managed safely. People were treated with dignity and respect and received person centred care that met their needs. People (or their representative) were involved in decisions about their care. There were sufficient, suitably trained staff available to support people and people were referred to other health professionals for advice. People could share their views and these were listened to and acted upon whenever possible. Staff promoted people’s rights and independence. People could pursue their own interests and activities were provided for those people who wanted to take part in them. The senior management team had introduced a range of benefits which supported staff to maintain their own health and wellbeing, there was a positive and open culture. This service has been in Special Measures since 11 June 2021. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
People's experience of this service
People were supported in a clean and safe environment by staff who were known to them and knew their needs. They could be assured staff had received training to support effective communication that met their needs. People were able to share their views and were involved in the planning of their care. Staff supported people to maintain their independence and professional health advice was sought promptly, if this was required. Staff promoted people’s rights and worked with health and social care professionals, to ensure the care delivered was person-centred and met people’s needs. We observed warm and kind interactions between staff and people who used the service, and staff spoke respectfully of the people they supported.